Privacy Policy

Account and Order Data

Popovpn does not require an email address. You can create an account with a username and password; providing an email address is not a condition of access. Keep your account credentials secure, and do not include passwords or complete subscription links in support tickets.

To identify accounts, deliver subscriptions, and verify billing, this service processes account identifiers, information needed for identity verification, plan status, data usage, and order records. Order information includes the selected plan, amount, payment status, and transaction reference. It is used to confirm payment, process refunds, and resolve billing disputes.

When you submit a support ticket, this service processes the issue description and attachments you provide. Include only what is needed to investigate the issue, and conceal credentials and unrelated personal information in screenshots.

No-Logs Policy

Popovpn does not record which websites users visit, or retain browsing content, destinations, or DNS query history. It does not store connection logs that could be used to reconstruct an individual's network activity, including account-linked source IP addresses, connection start and end times, or route usage history.

Temporary session state used to forward traffic during a connection is not retained as historical connection data and is not kept after the session ends. Subscription validity and cumulative data usage are used to calculate benefits and quotas; they do not include destinations and do not constitute browsing history.

This service's no-logs policy does not mean that external websites cannot identify your logged-in account. Destination websites, apps, and payment services may still process information under their own policies.

Usage Statistics and Browser Storage

Website usage statistics help us understand page visits, referral sources, and button usage so we can improve content and workflows. They cover interactions with pages on this website, not external websites visited over international routes. Passwords, identity tokens, support ticket contents, and subscription credentials should not be sent to analytics systems.

Cookies and local storage are used to maintain login status and save language preferences and necessary interface settings. Identity tokens allow the panel to recognize a logged-in account and should not be shared. After clearing website data in your browser, you may need to log in again and reset your preferences.

You can manage or delete this stored data through your browser. Disabling necessary storage may affect identity verification. Clearing local data does not also delete your account or orders from the server.

Payments and Necessary Information Sharing

Supported payment methods are Alipay / WeChat / USDT. Payments are processed by the relevant third parties, which handle transaction information under their own policies. Popovpn uses order references and payment results to confirm subscription status; you do not need to provide your payment account password in a support ticket.

This service processes only the information necessary to deliver subscriptions, verify payments, maintain technical operations, resolve disputes, or meet applicable legal obligations. When external services are involved, information is limited to what is needed for the relevant purpose; subscription delivery is not a reason to collect unrelated information.

Data Retention and Deletion Requests

Account information is retained for as long as needed to provide the service. Order and payment verification records are retained for the periods required for settlement, refunds, dispute resolution, and applicable laws. Support tickets are retained while issues are being handled and for any necessary follow-up. Usage statistics are retained for as long as needed for analysis, then deleted or de-identified. Identifiable information is not kept indefinitely.

To access, correct, or delete account-related data, log in and submit a request through the support ticket portal. This service will conduct the necessary account ownership checks and explain the scope of processing. If information must still be retained by law or for an unresolved dispute and cannot be deleted immediately, we will explain why and restrict its use.

Deleting your account may make your subscription and history inaccessible. If you have a pending order or refund matter, mention it in your request. A deletion request is not a refund request.

Policy Updates and Questions

Updates to this policy will be posted on this page, and the last-updated month at the top will be changed. Important changes to the purposes or scope of information processing, or to user rights, will be explained through an on-site notice. Where separate consent is required by law, updating this page alone will not replace it.

If you have questions about this policy or data processing, contact us through the user panel support ticket portal. The rules for using the service and refund arrangements are set out separately in the Terms of Service and Refund Policy.